Privacy policy
- DATA CONTROLLER
Double Effect Oy
Skanssinkatu 36
20730 Turku
Business ID: 3345406-8
For inquiries regarding data protection and processing of personal data, please contact: info@kaarnavilla.fi
- REGISTER MATTERS
With this privacy policy, we inform our customers about the processing of their personal data. The customer must accept the terms of this privacy policy to use the services of Kaarnavilla.fi.
The data we collect can be divided into data provided by the user, data observed through the use of online services, and data derived through analytics.
We use the information:
- To provide an easy-to-use and secure service
- To offer a good customer experience
- To improve product recommendations and marketing
- To develop customer service and the online store
What information may be collected about me?
- Infromation provided by the user or personally identifiable information
- First and last name
- Personel identification number when concluding a credit agreement
- Contact information such as address, email address and phone number
- Payment information, including credit agreements and other billing information
Providing identification, contact, and payment information is mandatory when purchasing from Kaarnavilla.fi
The main source of information is the user themselves.
What are my personal data used for?
Personal data is used for:
- Maintaining customer relationships
- Order delivery, processing, and archiving
- Developing the operation and services of Kaarnavilla.fi
- Improving customer experience and service
- Analytics and statistical purposes
- Producing more personalized content and marketing
- Preventing misuse
Information is processed based on the customer's relationship with Kaarnavilla.fi, agreement, website usage, explicit consent, or legal obligations.
How are my data stored and protected?
We follow good data protection practices in data processing and technical solutions. Data processing complies with the requirements of the EU General Data Protection Regulation (GDPR) effective from May 25, 2018. Access to personal data is monitored according to best practices. Kaarnavilla.fi stores customer data within the EU.
Who processes my personal data?
Only employees of Kaarnavilla.fi have access to customer data, and our staff are trained to use the data safely and ethically. Each member of our staff only sees customer data as necessary for their tasks.
We use trusted partners, and data may be transferred to third parties. All partners comply with the requirements of the EU GDPR and other legislation in contracts.
How long are my data retained?
We retain personal data only for the necessary time to fulfill the purposes described in this policy. Additionally, some data may be kept longer as required by law, such as for accounting and consumer trade responsibilities, to ensure proper implementation.
Upon customer request, their personal data can be deleted or anonymized from Kaarnavilla.fi systems. The deletion and anonymization process is irreversible, and we cannot restore deleted customer accounts.
What rights do I have?
As a customer, you have the right to:
- Access your personal data, including the right to receive a copy of your personal data
- Request correction or deletion of your personal data under certain conditions
- In certain circumstances, request restriction of processing or object to the processing of personal data
You can make a request to exercise your rights by contacting our customer services. The request must be sufficiently specified for our customer service to verify your identity. We will inform you if we are unable to fulfill your request in some respects, such as deleting all data that we are legally obligated (e.g., credit information) or entitled to retain.
If you notice deficiencies or unlawful processing, you have the right to lodge a complaint with the data protection authority.
Are my personal data disclosed to third parties?
We may disclose some necessary information to third parties to ensure delivery and for marketing purposes. Your information is also transmitted to the credit-granting party during the credit decision.
We also use customer data with third parties for analytics and personalization purposes. We collaborate with partners to better offer products and deals that interest you.
If necessary, we also provide information to authorities. We always inform the customer of data requests if legally permitted.
We transmit information to the following third parties:
- Analytics and statistics partners
- Product recommendation and personalization partners
- Email marketing partners if the customer has allowed the weekly newsletter
- Transport company if the chosen delicery method is delivery to a pick-up-point, nearest post office or home delivery
- Payment service provider when paying by credit card
- Credit grantor if the customer chooses credit invoice or installment payment
Does the online store use cookies and what are they?
Kaarnavilla.fi uses cookies. Cookies are small text files between the terminal's browser and the server. Cookies and other identifiers have a defined validity period, after which the browser deletes the identifier. We use these techniques for functionalities, personalization, analytics, and targeted marketing.
Can this privacy policy be changed?
Due to service development and changes in legislation, we reserve the right to change the privacy policy. Significant changes to the privacy policy will be notified to registered customers in conjunction with the update of the terms.