Refund policy

When you order from our online store, you have the right to cancel your purchase within 14 days of receiving the product.

If you wish to cancel an online purchase, you must notify us no later than 14 days after receiving the item. Simply returning the product or failing to pick it up from the post office is not sufficient.

If you want to return part or all of your order, please contact us at info@kaarnavilla.fi to receive instructions for making the return. The return must be sent no later than 14 days after submitting the cancellation notice.

A handling fee of €6.90 will be deducted from the refunded amount for the returned product(s). Shipping costs for the order will not be refunded. For uncollected packages, both the return handling fee and a re-delivery fee will be charged.

The customer is always responsible for paying the return handling fee unless the return is due to a complaint.

We will refund your money within 14 days of receiving your cancellation notice or on the day the return is received, if the return has not been received within 14 days of the cancellation notice. Refunds will be issued to the payment method used for the original order.

Please note that for cosmetics, the right to cancel applies only to unopened, unused products. All other returned products must also be in their original condition. Gift cards, customized products, food items, and hygiene products are non-refundable.